JMPR Communication

Archive for August, 2009

And, THIS is a good morning?

This morning I was at the gym.  My particular gym has a long line of televisions with which you can distract yourself from whatever cardio torture you’re doing at the time.  Most days there is something entertaining or sportsish to watch, but this morning, each channel was on a different news station.

I remember when I first got into social media, I used to say: “I love reading blogs and online news sources, because I have all the news hours/weeks before everyone else. ” I still get the news before everyone else (who don’t have social media networks or feeds set up) but this morning, I was really enlightened as to why social media is gaining so much steam.

The News- really a good way to start the day? Image by: gsbrown99

One hour at the gym:

• Three news shows (showing on six television sets).
• TWO positive news stories one where Colbie Caillet sang a new song, and one where the Rockettes performed.
• Everything else within the hour was a negative story, or had a negative slant.  My “favorites” included:
  • The story about the little girl saved from drowning, complete with video of her drowning/rescue. (Who needs to watch that?)
  • The piece about how going to college and living in the dorms increases your possibility (to inhumane levels, apparently) of contracting a deadly communicable disease.
  • Of course, and very important (seriously), the story about how the US thwarted an impeding attack from the Al Queda, and also, how we are never safe and should all be very afraid.
  • At least one missing child story, the most memorable of which featured a forensic expert who has just written a book about children who have been abducted.
  • A minute-by-minute breakdown of  the drugs administered by Conrad Murray to Michael Jackson, resulting in MJ’s death.
  • Oh, and a thrilling update on the reality show star/killer Ryan Jenkins.

By the time I left the gym, I felt like we were seconds away from the demise of EVERYTHING.  I mean, how could you not?

So I got to thinking aside from building relationships, which is a given,  is one of social media’s main benefits REALLY about knowing the news first?

Heck no.

Why I prefer online news:

I mean, it’s nice to know news quickly.  And I especially enjoy those days when you say “hey, was that an earthquake?”  And one second into looking at your Twitter feed you confirm there was a natural disaster, and you learn all the stats.  That’s still cool.

But today, I read feeds for the following reasons:

• I’m looking to learn something industry related that I’ve never thought about.
• I’m looking for various opinions around a subject of debate or a subject of interest.
• To research best practices.
• To find “lessons learned” from fellow practitioners.
• To get the basic, high-level news of the day.
• And I won’t lie, I love the gossip blogs.

So now, I amend what I like about obtaining my news online:

• Negative news is really positive.  Social networkers generally take negative subjects, and turn them into “lessons learned.”  I gain value from reading about the solutions of others.  No one wants to hear about the “problem” over and over.
• There is a place for everything.  If you want primarily negative news, there are sites like that. There are blogs for every hobby in the universe.  Heck, there’s even a place for happy news only.  Only read what you want to read.  (But don’t be afraid to explore.)
• News is better when it comes from the real source. We don’t have to rely on the media to tell us what’s important anymore.  Citizen journalists provide a real, and more interesting take on daily events. (The Iran Election Protests come immediately to mind.)

So why do you love reading your news online?  Or, if you still prefer the news and the newspaper over online media, why?  I’d love to hear from you.

Four weeks of tweeting like a madman have come to a close and I had a great time!  Some close to me said that I became a celeb stalker, but what do they know, right?  My “stalking” was all in the name of quasi-science.

So what did I learn from this experiment?

Visibility is Important

Next time I tweet a celebrity it will be one that I think has a reasonable chance of seeing my tweet. For example, Ashton Kutcher and Demi Moore are sent 8 pages a minute when they tweet.  The chances of them seeing your tweet are about 1 in 400. Not very good odds.  Others though, like Lamar Odom, Kirk Morrison, and Andy Bloch receive around one page of twitter responses when they post, so your chances are much better.

Be Relevant (Duh)

Don't be a crazy fan on Twitter. Image: Paul Nicholson

Don’t confuse what I am saying about visibility. Just because a celebrity has a limited number of responses when they tweet doesn’t mean they will definitely respond.  Quite the contrary.

The most important thing I learned during this experiment: RELEVANCY wins out.  If you respond to a celebrity, whether an actor, comedian, poker pro or athlete, the content of your tweet is of the utmost importance. A “yo Lamar, I am your biggest fan! Say hi to me! won’t elicit a response very often because celebs get that kind of comment on a daily basis. Instead, something they can relate to will yield a much higher chance of a successful response.

Each of the responses I received were on topics that the tweeted individuals cared about (see previous blogs for exact tweets). One was regarding the Chris Brown incident, while another one was regarding a side bet made by the particular person.  So remember, be smart and ask a relevant question!

I have had an amazing time tweeting the selected categories, and I hope you had a good time following this experiment. I know I was able to learn a few things about twitter and I hope that you were too.

Build Relationships to Gain Trust: Image by: notsogoodphotography

This morning, I was quoted in the San Diego Union Tribune in the article: Social Network Put to Work.  This was especially exciting for me because after years of placing articles for clients, this was the first time I’ve had an article placed for ME. And even cooler, the media came to me.  I didn’t pitch anything.

I don’t know about the rest of you, but it’s hard for me to go out and proactively promote myself.  Promoting clients is easy- and fun.  But right or wrong, I haven’t taken the time to push my own messages to others.

Call Them to Action with Inbound Marketing

This is the beauty of inbound marketing.  Inbound marketing is the idea that all the marketing you do is with the purpose of being found by potential customers.  This isn’t to say that outreach isn’t still relevant, just that you also have to provide content that drives people to action.  The actions could be visiting your blog, sharing your news, or scheduling a meeting with you.

Be Passionate

I have a passion for social media and public relations.  I believe nearly every corporation and individual should be sharing best practices via social networking.  We are living in a time of amazing opportunity.  We can collaborate and share information with strangers turned trusted allies from our living rooms! Passion speaks, and passion sells.  While I have never pitched my business to the media, I’ve still been found.  I’m my own case study: social networking works!

Social Networking: Fear Not

Corporations should not fear blogging or social networking.  Social Media is 100% about building relationships through participation.  Relationships are built upon trust.  And when people trust you, that’s just good for business.

I had a good feeling about this week. I had a strong feeling that the professional poker players I had selected for week 5 of The Great Twitter Experiment would be responsive to my communication.  I was right.

The Bet

This week I was reading a poker blog that talked about the World Series of Poker Main Event – specifically a bet that had supposedly been made.  The bet was between Phil Ivey and Andy Bloch, both well known, top-level professional poker players.  Both on Twitter.

Poker players are usually very hush-hush about side bets they make, mostly because the dollar figures are more than us “normal people” can fathom.  This particular bet was leaked on various blogs including this one.  Ivey was giving 99 to 1 on a $20,000 bet that he would not win the WSOP Main Event. Andy Bloch laid that price and covered the bet.

I wondered: At what point was this bet was made in the tournament? How many chips did Ivey have when he accepted this bet?

Twitter: The Resource

Who better to ask than the guy who offered the bet, right?  I quickly tweeted my question to Andy Bloch.  Within an hour he answered!

To my surprise, my question, and Andy’s answer was quickly re-tweeted a number of times.  The tweets prompted the poker world to ask whether Ivey or Bloch got the better of the bet.  In case you don’t know, Ivey has since reached the final 9.  This group is known in the poker world as the November 9 because the final table is delayed until November for broadcasting purposes.  Currently Ivey sits in 7th chip position.  So, Ivey can now win $2,000,000 for his $20,000 bet if he can capture the most coveted championship in poker.

Andy Bloch's Twitter Reply

Relevance Rules

What was my lesson this week?  This week’s events showed me that no matter who you are and no matter who you are tweeting, if you ask relevant questions that resonate, it is more likely that you will have that two-way conversation that Twitter is meant to provide.

Now, if I could just get Phil Helmuth to listen to something other than his own voice, maybe, just maybe, I can explain to him what Twitter is really for.  Some people have no clue, and could really improve their images if they did. (And for the record, I absolutely think Phil Helmuth is a great poker player, all things Twitter aside.)

Next week:  GTE recap and final thoughts.

This week I did it.  I broke up with TwitterBerry. It had been coming for a while.

Looking for a new Twitter application for my Blackberry seemed like a waste of time.  But then, TwitterBerry had been wasting my time for months: crashing my phone, not loading my tweets, requiring too many clicks just to see my @replies and direct messages, and not allowing me the pleasure of the re-tweet.

I could do better.

I held a number of interviews.

TweetCaster

• Made me tell everyone on my Twitter stream how awesome it was in exchange for the download.  This was ironic foreshadowing.
• Tweetcaster only allowed me to view a handful of tweets at a time, requiring a large number of stream refreshes.
• Upon requesting an update of my Twitter stream, TweetCaster crashed my phone.  (Multiple times.)
• At this point, I uninstalled the application.

UberTwitter

• Showed me photos present in updates without the need to click through to the picture.
• Is that Re-tweet capability?  Amazing, and wonderful.
• UberTwitter, really proving its “uber” status, even allowed me to search Twitter AND see trending topics.
• Apparently, you can update your status on Google Talk with your last Tweet, but I never tried that.
• Uber-blooper: While there were plenty of my tweets available for reading, status updates resulted in my Blackberry crashing.  (Multiple times.)  This did not happen to a friend, who was also testing.  But crashing?  That’s a deal breaker.

SocialScope

• In a stroke of luck, my beta invite showed up as I was rejecting TweetCaster.  (Go register for an invite!)
• Featured tabbed browsing: DM’s, @replies Facebook updates, or everything jumbled on one stream.  Bonus!
• Alerts chimed when an @reply or DM was received.  I would never miss a reply again, and I could stop wasting time looking for replies.
• Opened an @reply, and saw the entire conversation thread, aiding in future conversation clarity.
• Updates had no effect on my phone’s performance.
• Re-tweet, go to Twitter users or search – one click.
• Could reply to Tweets with amazing ease in provided boxes complete with character count.
• Single click posting to Facebook, Twitter or both.
• Facebook updates included recently posted pictures, which I’ve never seen on a Blackberry application.
• Social Con: Commenting on Facebook images?  No go.

VERDICT:

SocialScope wins, in a landslide.

SocialScope: Screenshot: Image by: Florian SEROUSSI

In all fairness, SocialScope is billed as “a mobile inbox for your social networks.”  That means that SocialScope provides updates beyond Twitter, so you can manage your activities in the confines of one application.  TwitterBerry, TweetCaster and UberTwitter are “Twitter only” applications.

But SocialScope saved me time in a number of ways without compromising efficiency.  I was alerted to all personal messages, removing the need for me to be stalking my Twitter application.  I could monitor Facebook, in the same application.  My phone never crashed from its use; even heavy use.  (All the other applications failed the crash test.)

I encourage everyone to request an invite to SocialScope.  I recommend UberTwitter while you wait, as its functionality far surpasses TwitterBerry and TweetCaster.  But as soon as you can: SocialScope.